After placing your order, kindly anticipate the time required for printing, production, and preparation for shipping of your notebooks ("Production Time"). This process will automatically initiate one hour following the placement of your order. It operates continuously, including weekends and holidays, and at any hour of the day. The most current Production Time is available on our Production & Shipping information page.

The latest estimated Production Time is prominently showcased on both our Production & Shipping information page and every product page. This timeframe is regularly updated and reviewed but remains indicative, without guaranteed precision in all cases. While Production Time initiates one hour post-order placement, it excludes weekends and public holidays, including federal, state, and bank holidays.

Occasionally, orders might undergo extended production durations, particularly with large bulk orders, albeit rarely. In such instances, CIHYA Notebooks reserves the right to upgrade these orders to expedited or overnight shipping at our discretion, at no additional cost to the customer, without prior notice.

All CIHYA Notebooks products are crafted on demand, tailored to each customer's specific preferences regarding title, cover color, inside page, and notebook type. Once an order has entered the Production Time phase, alterations or cancellations cannot be made without incurring material costs. Should you require significant modifications or wish to cancel your order, please promptly reach out to our customer support team. Any associated costs for changes or cancellations will be communicated to you accordingly.

All orders made through CIHYA Notebooks (www.cihyanotebooks.com) are shipped from the USA to postal addresses within the United States exclusively. CIHYA Notebooks bears no responsibility for customs duties, fees, losses, or any other expenses arising during shipping. Please note that we do not deliver to PO boxes or to countries outside the United States.

The shipping process commences once the Production Time period has ended. Shipping durations are prominently featured on our Production & Shipping information page. While these durations are regularly updated and reviewed, they are estimates and may not be guaranteed in all cases. Please note that shipping times do not include weekends or public holidays, including federal, state, and bank holidays.

Regular shipping within the United States ("US standard") typically requires up to 10 business days from the date your order departs our facilities (post-production), as indicated by the shipping carrier. Please note that this timeframe excludes weekends and public holidays, including federal, state, and bank holidays.

Priority/expedited shipping within the United States ("US priority") typically requires up to 5 business days from the date your order departs our facilities (post-production), as indicated by the shipping carrier. Please note that this timeframe excludes weekends and public holidays, including federal, state, and bank holidays.

Should an order fail to arrive within the extended timeframe after it has been dispatched, we may request that you contact the freight carrier before we proceed with an investigation.

If an order is deemed lost in transit, CIHYA Notebooks may consider providing a full refund or a replacement order at no additional cost. An item is considered lost in transit under the following circumstances:

1. The tracking page fails to display any satisfactory status updates within at least 10 business days from the estimated delivery date provided by the freight carrier.
2. The tracking page fails to display any satisfactory status updates within at least 10 business days from the conclusion of the estimated shipping period indicated on our website at the time of purchase.
3. The freight carrier confirms in writing, at any stage during shipment, that the item is considered lost.

If the carrier is unable to deliver an item to the customer, order tracking might display updates such as 'undeliverable', 'returned to sender', or similar statuses. In such instances, CIHYA Notebooks retains the right to investigate the reason behind the status update before determining eligibility for a refund or a free replacement order.

Should we determine that the affected order qualifies for a refund or a free replacement order, we will expedite the process as swiftly as possible, even if the original item has not yet been returned to us.

If the tracking page indicates that an item has been delivered but the customer cannot find the parcel at the designated shipping address, we advise the customer to thoroughly search the premises. Occasionally, delivery drivers may leave parcels at various locations around the property, such as at the front or back door, on window sills, on the porch, or discreetly hidden to prevent theft.

In rare instances, delivery drivers may leave parcels with neighbors or at reception if the shipping address is a commercial or apartment complex. Alternatively, they might take the parcel to the local post office and leave a notification inside the recipient's mailbox regarding pick-up options.

If the tracking page shows the item as delivered but the customer cannot locate the parcel, CIHYA Notebooks does not automatically assume responsibility for any loss. However, we will make efforts to assist in locating the parcel and may, at our discretion, offer a refund or replacement.

CIHYA Notebooks bears no responsibility for unforeseen delays or unexpected irregularities in the shipping process that are beyond our control.

Shipping labels for outgoing orders are generated exactly as provided by the customer during checkout. It is the customer's responsibility to ensure the accuracy of the shipping address before placing an order. CIHYA Notebooks does not assume any liability for incorrectly entered shipping addresses.

CIHYA Notebooks does offer the option to update shipping addresses after an order has been placed, up until the order is shipped. Customers can manually update the shipping address by following the link provided in the confirmation email before the end of the Production Time period. Once a shipping label has been generated or the order has been picked up by the freight carrier, we cannot modify the shipping address details.

If an order is shipped with an incorrect shipping address, unless it is proven to be caused by an internal or system error, CIHYA Notebooks is not obligated to issue a refund or replacement, or to coordinate redirection of the parcel to the correct address with the freight carrier. Customers may choose to contact the freight carrier independently to arrange redirection. CIHYA Notebooks is not responsible for any costs, fees, or losses incurred by the customer due to incorrectly entered shipping addresses during checkout.

In the rare occurrence of any issues arising with our products, such as manufacturing errors, printing defects, product damage, or incorrect deliveries, CIHYA Notebooks may, at its discretion, provide a refund or free replacement order. To qualify for a refund or replacement, you must submit photographic evidence of the received item(s) and a written description of the problem within 30 days from the delivery date as specified by the carrier. Our customer service team will review the submitted evidence to determine eligibility for a refund or replacement.

If a replacement order is approved, there is no requirement to return the original product(s). CIHYA Notebooks will strive to match the replaceable items from the initial order to the best of our ability. Replacement items will not undergo any modifications (e.g., cover color, inside pages, product size, or other specifications).

Shipping Protection offers customers added peace of mind in case their shipment is damaged, lost, or stolen. For a small additional premium of 2% of the order value or a minimum of USD 0.75, Shipping Protection ensures that CIHYA Notebooks shipments are eligible for a free replacement if any issues arise. This optional add-on is available during checkout.

If you suspect that your shipment has encountered damage, loss, or theft, please notify us within 30 days of receiving your order or the expected delivery date. You can contact us via our helpdesk and provide as much information or evidence as possible.

Upon receiving your claim, we will promptly launch an investigation. We may request further details and will collaborate with the carrier(s) and other relevant parties involved in the shipment to validate your claim.

Investigations typically take 3–20 business days (Monday to Friday), depending on the severity of the claim. Once we confirm that your order has indeed been damaged, lost, or stolen, we will reprint and ship your order free of charge.

Please note that user errors in shipping addresses (such as incorrect shipping details) do not qualify as lost shipments (see point 2.3 of this policy). Additionally, intentional damage to items after delivery will not be considered for replacement.

The premium paid for Shipping Protection is non-refundable if a claim is successfully processed.

CIHYA Notebooks offers customers the option to personalize their notebooks by choosing from a range of materials and attributes before completing their purchase. Each notebook is crafted to order based on the customer's selection of title, cover color, inside pages, and binding type during the ordering process. Due to the unique and made-to-order nature of each notebook, we regret to inform you that we cannot provide refunds or replacement orders if you decide to change your mind about a product—whether it's in production, in transit, or already delivered. Additionally, please review point 4 in our policies for further information.

We take great pride in the quality of our notebooks and continuously assess our materials and processes to ensure that our product descriptions and specifications are transparent and accurate. Additionally, we provide an accessible customer support channel to address any inquiries regarding the quality of our notebooks before purchase. Our customers' satisfaction is paramount, and we consistently receive positive feedback from our valued customers across North America and Europe. Therefore, we consider requests for refunds and/or returns based on perceived quality as a change of mind. For further details, please see point 3.3 above.

At CIHYA Notebooks, customers have the opportunity to personalize their notebooks by selecting from a variety of materials and attributes before completing their purchase. Each notebook is meticulously crafted to order, incorporating a distinct combination of title, cover color, inside pages, and binding type chosen during the ordering process. Due to the individualized nature of each notebook and its on-demand production, we regret to inform you that we cannot accept returns for any reason other than those specified in previous sections of this policy.